Shipping all over the world from ARGENTINA

Instructions to place an order

  1. Choose the product you want to purchase. Click the "Add to Cart" button. This will add the product to your shopping cart. You can continue adding other products. Once you finish, click on "Proceed to Check out".

  2. Fill in your contact information and click on "Continue". Enter the address where you want to receive the product. Click "Continue".

  3. Select the shipping method, click "Continue".

  4. Choose the payment method. Click "Place your Order". When you click the "Place your order" button, we'll send you an email acknowledging receipt of your order. Once your payment is credited, we will make the corresponding shipment.

.        ARGENTINA

If you chose to “Store Pick-Up” your online purchase. Store pickup is available at Av. Arijón 358, Rosario during store’s normal operating hours, Monday to Friday from 8 a.m. to 4 p.m. only for orders confirmed via Store Order Pickup Notification email.        

If you chose “Home Delivery” (or deliver to an Oca branch) you will receive the Oca guide number and tracking number link once the order is shipped (Please allow 24/48 business hours after receipt of payment).

Due to current COVID-19 events, depending on your location and Oca's logistical availability, orders may be delayed up to 96 business hours.

 Do not hesitate to contact us at ventaonline@okiwama.com.ar if you require any further information, concerns, or questions regarding the status of your order.

.       ​ REST OF THE WORLD

Whitin the first 24 business hours after receipt of your payment, order will be shipped via DHL. You will received the shipping confirmation email including DHL tracking number. Delivery times can vary based on country of purchase, estimate lead time will be approximately 7 to 14 business days.

If you chose to “Store Pick-Up” your online purchase. Store pickup is available at Av. Arijón 358, Rosario during store’s normal operating hours, Monday to Friday from 8 a.m. to 4 p.m. only for orders confirmed via Store Order Pickup Notification email.

Exchange policy

.       ​ ARGENTINA

For a clothing size exchange request, please contact customer service at ventaonline@okiwama.com.ar or call us at +54 9 341-7-288002.

The exchange clothing item must be returned in new and unworn condition, with all original packaging, tags, and certificates of authenticity, without perfumes, without stains and without having been washed. Any products returned without their original packaging and documentation will be rejected.

.       ​ REST OF THE WORLD

Clothing item exchanges are not available for orders shipped outside of Argentina. If you received an incorrect item or something in your order was not done correctly, please contact customer service at ventaonline@okiwama.com.ar or call us at +54 9 341 7 288002, We will be more than happy to help you to solve the problem.. 

Suggestions
Each order leaves our facility in its individual packaging in a tamper-evident bag or box. If the package containing your order is open or damaged at delivery time, please inform delivery staff member. Contact us at ventaonline@okiwama.com.ar or call us at +54 9 341 7 288002 referring to the purchase order number and let us know in what condition you received your order.

Quality Policy

At Okiwama we carry out an exhaustive quality control protocol before dispatching orders since it is very important for us that our products reach our customers in excellent condition. In the event that you receive a defective, damaged or incorrect product, please contact customer service at ventaonline@okiwama.com.ar or call us at +54 9 341 7 288002. We will be more than happy to help you.

Images

The images associated with the products on our website are all printed by large fabric rolls, there may be differences between the location of the stamp on the illustrative image of the store and the actual clothing item you purchase.

Okiwama